General Information

Appointments:

If you are a new patient, please arrive 15 minutes prior to your scheduled appointment. This will allow time for any new patient paperwork to be completed.

To save some time at your first appointment, you can access our NEW PATIENT PACKET on this website under patient forms. Simply print out the packet, and bring the completed documents with you to your appointment. Please bring the following items with you to your first appointment:

  • Insurance Card
  • X-rays or MRI disc related to your condition
  • Updated list of medications
  • Referral from PCP or referring physician, if applicable
  • Applicable specialist co-payment

Payment Policy:

Co-payments are due at the time of service. If you do not have your co-payment at the time of service, your appointment will be rescheduled.

The Center for Advanced Orthopedics accepts, Cash, Check, Visa, MasterCard and Discover

Monthly payments can be arranged. Please contact our billing office at 877-444-6382 for payment arrangement inquiries.

Insurance:

Please contact your insurance to ensure we are in your network PRIOR to your appointment.

We will submit medical claims to your insurance company on your behalf. If you need to update your insurance information or you have questions about a billing statement you have received, please contact our billing office directly at 877-444-6382.

If you have a HMO plan, be certain to have a referral from your Primary Care Physician.

Accepted Insurance Plans:

  • Aetna
  • BCBS IL
  • BCBS MO
  • CIGNA
  • COVENTRY
  • ESSENCE
  • HEALTH ALLIANCE
  • HEALTHLINK
  • HUMANA
    • CHOICECARE PPO, MEDICARE HMO AND PPO
  • HUMANA MILITARY
  • MEDICARE
  • MERIDIAN/MOLINA
  • MULTIPLAN/PHCS
  • UHC
    • MEDICARE ADVANTAGE PPO & HMO
  • RAILROAD MEDICARE
  • SIHCA/BCBS HMOI
  • WELLCARE

*Subject to change. Please contact your insurance carrier PRIOR to your appointment to ensure we are in your network.

Workmen’s Compensation:

If you are injured at work, or you are making a claim under Worker’s Compensation, state law requires written authorization from your employer or worker’s compensation insurance carrier PRIOR to treatment. If prior authorization is not received, your appointment will be rescheduled.

Disability Forms:

Disability, FMLA or Insurance forms that need to be completed by our staff or Physicians will be completed within 5-7 days of your appointment or from the time you drop them off at our office. There is a $10 charge PER FORM for these documents.

Prescriptions:

If you have a medication refill request, please have your pharmacy fax a request to our office at (618) 288-9461 or contact our office during business hours. Please allow 48 hours for refills to be completed. Medication Refills will only be processed during regular business hours.